老友网A、client base
B、client information
C、client foudation
D、client data
答案：A
3、【多选题】What preparation work should we do before we go to the airport to meet the guest(s)?
A、Check the guest(s) flight number and arrival time.
B、Book a room (rooms) for the guest(s).
C、Prepare business card for exchanging.
D、Prepare a kind of vihicle, such as a car or bus.
E、Book a package tour for the guest(s).
F、Prepare an attractive and sexy dress for yourself.
答案：ABCD
4、【判断题】It is not so necessary to exchange your name card with your customer when meeting him at the airport.
答案：X
4.3 Making appointments（预约）
1、【判断题】Business appointments are usually very formal.
答案：√
2、【判断题】You should arrive early to greet your guests.
答案：√
3、【判断题】You should make a business appointment face to face.
答案：X
4、【判断题】When making business arrangement, you should follow some rules.
答案：√
5、【判断题】It is not necessary to make your first appointment as early as possible.
答案：X
6、【简答题】What will you say if you phone the customer for a meeting to discuss the contract?
答案：
7、【简答题】What’s the working process of making appointments in business situation?
答案：
4.4Rescheduling（改约）
1、【单选题】I was just _____ by the airlines that my flight has been rescheduled.
A、asked
B、expected
C、told
D、informed
答案：D
2、【单选题】I am planning to _______ my talk with him till Tuesday.
A、postpone
B、have
C、give
D、offer
答案：A
3、【单选题】According to the schedule_______before, Mr. Shawn is going to visit your company.
A、early
B、back
C、given
D、arranged
答案：D
4、【单选题】I’m afraid that I have to __________ my appointment.
A、give
B、cancel
C、present
D、delete
答案：B
5、【单选题】Something _______ has come up. He has to attend a very urgent meeting.
A、unexpected
B、worse
C、happy
D、on the way
答案：A
6、【判断题】Making the call to rearrange the appointment is a good way.