老友网C、Nice to meet you.
D、Long time no see
答案：B
2、Unexpected visitors should belong to ________.
A、Urgent and Important
B、Important and not urgent
C、Urgent and not important
D、Not Important and not urgent
答案：D
3、Some people will misunderstand your ______ and unless you do it in the non-threatening way.
A、intention
B、intend
C、attention
D、goal
答案：A
4、Her outfit was smart but not too ______.
A、dressed
B、dressy
C、dressing
D、fashion
答案：B
5、A time management matrix can be divided into ______ parts.
A、two
B、three
C、four
D、five
答案：D
6、To show your friendliness and willingness to share is much more important than to _________.
A、show about
B、show around
C、show off
D、show yourself
答案：D
7、When serving tea for the guests, it should be paid attention to:Tea should be_____.
A、be full
B、not be full
C、half
D、empty
答案：B
8、Memos are _____ and _______.
A、concise and to-the-point
B、long and to-the-point
C、short and to-the-point
D、clear and to-the-point
答案：D
9、An email is sent and replied in the form of a ______ .
A、letter
B、card
C、note
D、message
答案：A
10、A notice is a written in order to ______ people about an event or an activity.
A、inform
B、blame
C、reward
D、warn
答案：A
第三章测试
1、Which one is not proper for a formal pick-up service at the airport?
A、You may prepare a placard .
B、Check the flight No. in advance.
C、You may wear as usual.
D、Arrive at the airport early.
答案：D
2、Which one is not correct when making a reservation?
A、You may clear about the date and time.
B、It is not necessary to know the reservationist’s name and the contact information.
C、For how many people may be told.
D、It is necessary to confirm the reserving information.
答案：B
3、What does “minimum charge” mean?
A、最高消费
B、合理消费