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智慧树知到《跨文化人力资源管理》章节测试答案

智慧树知到《跨文化人力资源管理》章节测试答案


第一章

1、In         , strategic and operational decisions are decentralized to the separate business units and management within the individual countries.

A.multi-domestic strategy

B.international strategy

C.global strategy

答案:

multi-domestic strategy

2、believes that local nationals are in the best position to work in the branch companies. Local culture and customs are highly respected.

A.The ethnocentric policy

B.The polycentric policy

C.The Geocentric mode

答案:

The polycentric policy

3、are the employees who are not from home country/host country but are employed at subsidiary or corporate headquarters.

A.Home country employees

B.Host country employees

C.Third country employees

答案: Third country employees

4、We adopt        to analyze the external environment of an organization.

A.SWOT analysis

B.PESTEL model analysis

C.Five Forces Model

答案: PESTEL model analysis

5、What are the objectives of HRM?

A.Help the organization to carry out the corporate strategy.

B.Provide high-quality employees for the organization and improve their productivities.

C.Create a better working environment and a flatter and more flexible organization capable of responding more quickly to change.

D.Increase staff turnover and absenteeism.

E:Build greater employee commitment to the organization.

答案: Help the organization to carry out the corporate strategy.

,Provide high-quality employees for the organization and improve their productivities.,Create a better working environment and a flatter and more flexible organization capable of responding more quickly to change.

,Build greater employee commitment to the organization.

6、What are the differences between international and domestic human resource management?

A.The employees are different.

B.The responsibilities of HR department in a multinational firm are more complex.

C.The management environment has changed

D.The organization locations are different

E:The business strategies are different.

答案: The employees are different.

,The responsibilities of HR department in a multinational firm are more complex.

,The management environment has changed,The organization locations are different

,The business strategies are different.

7、Human resource management viewed employees as a cost and regarded payment and coercion as the major motivational methods.

A.对

B.错

答案: 错

8、Human resource management is the process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns.

A.对

B.错

答案: 对

9、An American MNC which has a subsidiary at India employs a French person as the CEO to the subsidiary, the Frenchman employed is a home country employee.

A.对

B.错

答案: 错

10、The strategic human resource management is the strategic approach to the effective management of people in an organization, so that it helps the business to gain the competitive advantages.

A.对

B.错

答案: 对

第二章

1、In cross-cultural training process, social adaptation can be affected by a number of factors including culture distance, communication and individual variables, such as       .

A.interactions with the host culture

B.eagerness to go back

C.interactions with home culture

答案: interactions with the host culture

2、For companies in high power distance cultures, top managers often prefer to use subjective decisions to assess       .

A.jobs

B.time

C.people

答案: people

3、Culture is made up of basic assumptions and       , policies, procedures and behavioral conventions that are shared by a group of people.

A.beliefs and values

B.habits and hobbies

C.living conditions

答案: beliefs and values

4、In the high uncertainty avoidance cultures, jobs are defined in specific details avoid ambiguities. Dynamic work assignments are not preferred but        are often favored.

A.long-lasting job requirements

B.short-term job requirements

C.unsure requirements

答案: long-lasting job requirements

5、People in high certainty avoidance country, such as Japan, often have        systems linked to seniority and internal equity.

A.

centralized systems

B.

decentralized systems

C.

fixed systems

D.

flexible systems

答案:

centralized systems

,

fixed systems

6、In collectivistic or high power distance cultures countries, promotion decisions is basically

made more on     than task-related outcomes.

A.in-group favoritisms

B.harmonious interpersonal relations

C.teamwork facilitation

D.loyalty and positive attitude towards superiors

E:competencies

答案: in-group favoritisms,harmonious interpersonal relations

,teamwork facilitation

,loyalty and positive attitude towards superiors

7、According to Edward T. Hall, culture is like an iceberg, 10 percent of which is to observe, understand and repeat.

A.对

B.错

答案: 错

8、In high uncertainty avoidance culture, like Japan, external recruitment is preferred to internal recruitment.

A.对

B.错

答案: 错

9、In cross-cultural training process, language can have a important impact on social adaptation.

A.对

B.错

答案: 对

10、Hofstede proposes culture is like an onion, having a set of four layers and each layer is independent from each other.

A.对

B.错

答案: 错

第三章

1、The results of the Hawthorne test shows that the most important factor affecting production efficiency is          at work.

A.treatment

B.working conditions

C.human relations

答案:

2、Which of the following statements about Maslow’s hierarchy of needs is true?

A.The five kinds of needs are like a ladder and raised from low to high step by step, and this order is completely fixed.

B.In general, if the needs of a certain level are relatively satisfied, it will be developed to a higher level.

C.A person may not have several needs in the same period.

答案:

3、believes that workers do not have ambition and do not like work. Whenever possible, they will shirk responsibility.

A.Theory X

B.Theory Y

C.Theory Z

答案:

4、Employees in        take on managerial roles and help better the company rather than oversee apprentices like in the mentor stage.

A.

Apprentice Stage

B.

Establishment Stage

C.

Sponsor Stage

答案:

5、are content-based human resource motivational theories.

A.Scientific management theory

B.Maslow’s hierarchy of needs

C.Hertzberg’s two-factor theory

D.Vroom’s theory of expectations

E:Adams’s theory of fairness

答案:

6、Maslow’s hierarchy of needs include          .

A.Physiological needs

B.Security needs

C.Communication needs

D.Esteem needs

E:Self-actualization needs

答案:

7、Motivation is an employee’s desire to perform their role. It often linked to the outcome and any reward.

A.对

B.错

答案:

8、One of the principles in the Taylor’s scientific management theory is that managers should scientifically select and train workers.

A.对

B.错

答案:

9、When employees are dissatisfied with work, they often complain about motivational factors such as company policies, relationships, working conditions and so on.

A.对

B.错

答案:

10、The goal-setting theory concentrates on effort-performance relationship, performance-reward relationship, rewards-personal goals relationship.

A.对

B.错

答案:

第四章

1、which of the following is not the step of the selection of expatriates?

A.evaluate the candidate’s personal traits

B.the decision should be granted by the committee

C.assessment centers

D.face to face interview

答案:

2、could be traditional called “temporaries” hired from an agency, leased or rented managers or specialists, or a whole task or project completed by an external firm?

A.Host-country nationals

B.Outsourced employees

C.Domestic internationalists

D.Parent-country nationals

答案:

3、Which of the following is the traditional types of international employees?

A.third-country nationals

B.domestic internationalists

C.international commuters

D.employees on long-term or short-term business trips on foreign postings

答案:

4、To become successful expatriates, one needs to have the ability to __.

A.avoid cultural shock

B.deal with different things depending on others

C.handle the homesick well

D.prudent decision-making skills

答案:

5、What are the functions of expatriates?

A.network builders

B.an agent of socialization

C.an agent of indirect control

D.transferring competence and knowledge

答案:

6、What can affect expatriates to adapt to the new environment?

A.

managerial skills

B.

interpersonal skills

C.

belief in the mission

D.

support of and understanding from the family

答案:

7、International commuters means those employees who typically live in their home countries but regularly commute to specific foreign countries to perform some aspect of their work.

A.对

B.错

答案:

8、Expatriates with behavioral flexibility can be easier to be accustomed to the job in general.

A.对

B.错

答案:

9、Third-country nationals, which refers to the citizens of a country other than the parent country or the country of the subsidiary to work in one of its foreign subsidiaries.

A.对

B.错

答案:

10、Interviews with the International assignee and his or her spouse/partner. It would be better to select most of the employees from the home office.

A.对

B.错

答案:

第五章

1、is a process of receiving and welcoming employees when they first join a company and giving them the basic information they need to settle down quickly and happily and start work.

A.Training

B.Induction

C.Selection

答案:

2、means that the staff work in the company and one day per week they attend a local college or training center for the theoretical learning.

A.

Day release

B.

Revision course

C.

Sponsored full time course

答案:

3、Which of the following is not the objective of career development?

A.

To meet the immediate and future resource needs of the organization on a timely basis

B.To better inform the organization and the individual about the potential career paths within the organization

C.

To give a welcome for those new employees and reduce their anxiety

答案:

4、help expatriates form adaptive behaviors by emphasizing the cross-cultural skills expatriates require in order to successfully interact with individuals from other cultures.

A.

Cognitive goals

B.

Affective goals

C.

Behavioral goals

答案:

5、What are the steps of designing a successful training program?

A.Perform job analysis

B.Perform needs assessment

C.Establish training objectives

D.Conduct training program

E:Evaluate training outcomes

答案:

6、The training of the expatriates should cover         .

A.Cross-cultural competencies

B.

Global leadership competencies

C.Cultural intelligence

D.

Self-concept

E:

Cultural identity

答案:

7、Among training techniques, advantages of lecture way include getting the audience to participate actively in learning; giving people an opportunity of learning from the experience of others.

A.对

B.错

答案:

8、Job rotation belongs to Off-the-Job Management Training. In this method, management trainees move from department to department to broaden their understanding of all parts of the business.

A.对

B.错

答案:

9、The design, structure, content and focus of cross-cultural training programs depend on factors such as the individual’s cultural background, culture-specific features of the host country environment, and the individual’s degree of contact with the host environment.

A.对

B.错

答案:

10、Didactic training refers to learning on the job, involving assignments to the host culture directly or to a ‘micro-culture’.

A.对

B.错

答案:

第六章

1、Appraisal is often used to establish areas for improvement and training needs, and it is the systematic review and assessment of an employee’s performance and __.

A.potential

B.knowledge

C.professional skills

D.ability

答案:

2、Which of the following is not the benefits of appraisal?

A.help employees to modify or change their performance

B.provide the managers with valid data

C.demonstrate the value of the employees

D.provide some feedback to employees

答案:

3、Some employees consider appraisal a form-filling exercise to satisfy the personnel department. In this case, the appraisal process is treated __.

A.as judgment

B.as confrontation

C.as bureaucracy

D.as annual event

答案:

4、what is the importance of appraisal?

A.Identifying the individual’s training and development needs in the light of actual performance.

B.Identifying areas that require improvement.

C.Monitoring the organization’s initial selection procedures against subsequent performance.

D.Improving communication between different levels in the hierarchy.

答案:

5、what are the techniques often used in an appraisal system?

A.Guided assessment

B.Overall assessment

C.Behavioral incident methods

D.Self-assessment

答案:

6、The organizational structure about appraisal may consist of senior managers, human resource managers and employees and line supervisors.

A.对

B.错

答案:

7、In some companies, the appraisal usually is a friendly chat, and many managers embarrassed by the need to give feedback and set stretching targets. Therefore, it is a good way to reduce stress.

A.对

B.错

答案:

8、Objectives and results-orientated schemes regard performance against specific targets and standards of performance agreed in advance and take the working process into considerations.

A.对

B.错

答案:

9、Grading, as an effective way to appraise employees, adding a comparative frame of reference to the general guidelines.

A.对

B.错

答案:

10、Employee appraisal can be regarded as a tool, aiming to influence employee behavior and maximize

A.the best profits of the company

B.utilization of the organization’s human resource

C.the turnover of the employees

D.the performance of the managers

答案:

第七章

1、doesn’t belong to the external factor that influences compensation.

A.

Size of the organization

B.

Economic conditions

C.

Government

答案:

2、pays for the employees’ depth, and types of skills and knowledge, rather than for the job title they hold.

A.Knowledge-based pay

B.Competence-based payment

C.Skill-based pay

答案:

3、The purpose of          is to encourage employees to exert peer pressure on group members to perform.

A.individual incentive plan

B.profit sharing plan

C.

group incentive plan

答案:

4、holds the opinion that all their assignees should receive the same compensation regardless of their country of origin.

A.

The “global approach”

B.

The “local plus approach”

C.

The “host country approach”

答案:

5、Compensation should be       .

A.

adequate

B.

equitable

C.

balanced

D.

cost-effective

E:

incentive-providing

答案:

6、The factors affecting decisions on the width of grades are       .

A.views on the scope of performance, contribution or career progression within grade

B.equal pay considerations

C.differences between male and female, and the discrimination

D.the greater the number the larger the width

E:

decisions on the value of increments in a pay spine

答案:

7、Job structure refers to the average amount (including wages, salaries, and bonuses) the organization pays for a particular job.

A.对

B.错

答案:

8、The employee benefits can be grouped into five major categories: legally required, retirement related, payment for time not working, and other benefits.

A.对

B.错

答案:

9、When designing subsidiaries’ HRM practices, two distinct logics need to be considered in MNCs: the local responsiveness and the global integration.

A.对

B.错

答案:

10、Expectancy theory predicts that reciprocity may follow if people perceive their needs are met.

A.对

B.错

答案:

第八章

1、The UN urged businesses all over the world to obey some standards besides human rights, labor standards, and        .

A.living standard

B.personal issues

C.work environment

D.climate change

答案:

2、what can affect the industrial relations in multinational firms?

A.the position of the company

B.the standard of labor union

C.the law of the United Nations

D.nationality of ownership of the subsidiary

答案:

3、Which of the following is not the proper reason to dismiss the employees?

A.unsatisfactory performance

B.misconduct

C.lack of qualifications for the job

D.one mistake in work

答案:

4、Generally speaking, which is the fourth stage an alternative dispute settlement system runs through?

A.peer review

B.open-door policy

C.arbitration

D.mediation

答案:

5、What are the reason for employees to observe work ethnics?

A.the companies need the employees to do the right thing

B.the basic guarantee for company to run regularly

C.human resource decisions are usually concerned with ethical results

D.most employers try to maintain positive relationship between themselves and their employees

答案:

6、What are methods the employer able to adopt when disputes occur across countries?

A.emphasize fairness

B.manage interpersonal conflict

C.cultivate trust

D.warn the employees

答案:

7、When the requirements of the job are change, it is unfair for the company to fire the employees.

A.对

B.错

答案:

8、In order to reach low turnover and satisfactory organization, the employers should retain the employees in any cases.

A.对

B.错

答案:

9、When dealing with disputes, letting parties face facts and then come up with solutions is usually better than ignoring problems.

A.对

B.错

答案:

10、Due to the complex situations multi-national employees face, they should take employment law existed in both the parent country and host countries into account.

A.对

B.错

答案:

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